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- 1. If you intend to file a Warranty Claim, please follow this link.
- 2. To be eligible for a full refund, domestic (US) orders must be returned within 30 days of receipt of your order.
- 3. International orders must be returned within 30 days from original shipment date.
- 4. To be eligible for a full refund, products must be unopened and in 100% new condition.
- 5. Customized products are not eligible for returns.
- 6. Please return the entire product along with all of the original promotional material and manuals included with your order. All promotional materials must be returned in 100% new condition. Any orders returned without any original packaging or promotional materials will be invoiced accordingly.
- 7. Cancelled or returned orders are subject to a 5% restock fee.
- 8. Customers are responsible for return shipping costs unless the product arrives damaged or defective. To ensure safe delivery of your return, please protect the product with proper packaging materials. We cannot be responsible for lost or damaged products mailed to our address.
- 9. Please do not contact us with your tracking information once you send the return.
- 10. Returns take 3-5 business days to process, please do not contact us to check on the status of the return within this timeframe.
- 11. We will issue refunds (minus original shipping and handling fees) to the original payment method used for the original purchase.
To start the return process, please complete the form below. We will contact you within 1-3 business days with return instructions.