KICKSTARTER BACKERS

Welcome Kickstarter Backers!

Thank you for backing our campaign and helping us bring the RGB Critter to life! The past week has been a busy one as we continue to work on the RGB Critter production prototype with our manufacturing partner and help you to fulfill your RGB Critter Kickstarter pledges. OK...let's do this!

How to redeem your pledge

  1. We sent a survey to your Kickstarter account on 10/31.
  2. You need to read the survey and complete the questions on this survey.
  3. Within 24 hours of completing this survey, you will receive a message from us that includes a personalized link to our website.
  4. Click the personalized link you received from us.
  5. Add this item to your cart on our website.

Below: This is what your personalized page will look like. See where the red arrow points to. This is what's included in your Kickstarter pledge based upon your pledge category and any other items you added to your order during our Kickstarter campaign and listed in the survey sent to you on 10/31.

I don't want to add any more products to your order

  1. Go to the "checkout" page on our website.
  2. Fill in the required shipping and contact information, then complete your order.
  3. There is nothing else you need to do at this point and there will be no extra charges for your Kickstarter pledge.
  4. Stay posted- We will continue to give you updates on the RGB Critter production process and notify you with updated shipping dates as we near June 2020.
  5. Thanks again for supporting our campaign!

*If you have questions, please continue reading*

I would like to add more items to my order

  1. Click the personalized link you received from us.
  2. Add this item to your cart on our website.
  3. Add all other desired products on our website to your cart.
  4. Go to the "checkout" page on our website.
  5. Complete the checkout process outlined below.
  6. Stay Posted- We will continue to give you updates on the RGB Critter production process and notify you with updated shipping dates as we near June 2020.

If you are unable to find a specific product(s), use the "search icon" in the top right hand corner on any page of our website.

*If you add items to your cart that contain "OLD FLASHLIGHT" in the title, these items will ship in June with the rest of your products. If you wish to receive any of these products within the normal shipping time frame (around 1 week), please place an order for these items separately.

*If you have questions, please continue reading*

HOW TO CHECKOUT ON OUR WEBSITE

STEP 1

  1. Add your personalized order form to your cart.
  2. Add any additional products to your cart.
  3. Hover over the red cart icon at top right hand side of our website. 
  4. Click box to right of text: "I agree with the Terms & Conditions..." (read terms if you want to)
  5. Click "SECURE CHECKOUT" box at bottom of this drop down menu.

STEP 2

  1. Continue to checkout using your preferred payment method.
  2. Don't change the shipping option. We will contact all backers 2 weeks before your order ships. You can upgrade your shipping option at that time. 
  3. Keep on reading for more information related to shipping.

STEP 3

  1. Enter email (required).
  2. Enter shipping address (required).
  3. Enter phone number (required).

 

STEP 4

Click "Continue to Shipping"

STEP 5

  1. Don't change the "shipping method". We will contact all backers 2 weeks before your order ships. You can upgrade your shipping method at that time. 
  2. Click "Continue to shipping"

 STEP 6

  1. If you didn't add anything more to your order than what you originally pledged on our Kickstarter campaign, you will not be required to enter payment information on our website.
  2. If there is a balance due, and this isn't correct, please contact us here: https://antsonamelon.com/pages/kickstarter-contact-us
  3. If there is no balance due, simply complete the checkout process. Thank you for backing our campaign! We will contact you 2 weeks before your order ships in June 2020.

*If you have any questions, please keep reading.*

 _______________________________________________________________

Will I be charged extra for shipping if I add more products to my order now (after Kickstarter campaign)?

Yes, most products added to your order after our Kickstarter campaign will cost extra to ship. These costs will be displayed at checkout. 

Accessory Products vs Critter Packages

  • ACCESSORIESare products that twist into the RGB Critter Flashlight or are add-on accessory items for the RGB Critter such as the Critter Storage Case. Accessory items do not include the RGB Critter Flashlight.
  • CRITTER PACKAGES include at least (1) RGB Critter Flashlight.

How do I upgrade my Orbit BitWhip Accessory from 140 fibers to 220 fibers?

The default option on our Kickstarter campaign for the Orbit BitWhip Accessory is 140 fibers. We also offer an Orbit BitWhip Accessory (rotating fibers) with 220 fibers. 

  • Option 1: If you already ordered the default option for the Orbit BitWhip Accessory and want to upgrade, add this item to your cart (add this to your cart for as many Orbit BitWhips you would like to upgrade): https://antsonamelon.com/products/orbit-bitwhip-220-fiber
  • Option 2: If you didn't order the Orbit BitWhip on our Kickstarter campaign, but want to order it with the option upgrade to 220 fibers, add this item to your cart: https://antsonamelon.com/products/orbit-bitwhip-accessory
  • Option 3: If you participated in our free 220 fiber upgrade on social media during our Kickstarter campaign, check your email for instructions on how to receive this free upgrade.

How do I change the length of my Sol Saber 2.0?

The default option on our Kickstarter campaign for the Sol Saber 2.0 Accessory is 24 inches. We offer the following length options for the Sol Saber 2.0: 

  • 18 inches (same price as 24 inch length - no extra shipping costs)
  • 24 inches (default option on Kickstarter campaign)
  • 30 inches + $10
  • 36 inches + $20

Option 1

If you want to change the length of the Sol Saber 2.0 you already added to your Kickstarter pledge, use this link (add this to your cart for as many Sol Saber lengths you want to change):  https://antsonamelon.com/products/sol-saber-length-upgrade?_pos=1&_sid=1a62fba8d&_ss=r

Option 2

If you want to add a Sol Saber 2.0 to your pledge (you can change the Sol Saber length on these product pages): 

How do I add a weighted end cap to my Sol Saber 2.0?

If you want to add a weighted end cap to your Sol Saber 2.0 you added to your Kickstarter pledge during the campaign, use this link (add this to your cart for as many Sol Saber 2.0('s) you want to add the weighted end cap to):  https://antsonamelon.com/products/weighted-end-cap-upgrade

 

I didn't know the pricing for some products would increase after the kickstarter campaign

We did our best to make this known during the campaign. You will find this information listed throughout the campaign page and the FAQ section of the Kickstarter campaign. We also sent out email updates and updates on our social media accounts while the campaign was still active.

What if I need to change my address before June 2020?

We will notify all backers 2 weeks before we ship packages in June 2020. You will need to notify us of your address change at that time. 

How fast is the default shipping service?

Domestic (US): 2 - 5 business day delivery

International: First Class Package International (7 - 21 days). All delivery times are approximate and do not include the amount of time required to clear customs.

Can I upgrade my shipping to Express?

Yes. We will contact you 2 weeks prior to your package being shipped in June 2020. Please contact us then for an Express shipping quote. We'll accept payments for your shipping upgrade at that time.

Express Shipping Options:

Domestic (US): Overnight

International: 3-5 business days. All delivery times are approximate and do not include the amount of time required to clear customs.

Kickstarter Rewards Shipping date and updates

As stated on our Kickstarter page, all orders will ship in June 2020.

Leading up to to the shipping date, we will continue to keep you updated on the RGB Critter production process and any other related updates through the RGB Critter Kickstarter campaign page.

International Duties and Fees

As listed on the FAQ of our Kickstarter campaign:

All duties, taxes and brokerage fees will be due at time of delivery. 

Customers are responsible for any VAT, tariff, duty, taxes, handling fees, brokerage charges, customs clearance charges, etc. required by your country for importing consumer goods. Ants on a Melon cannot predict your country's customs or fees. You will be charged based upon the full listed price of your order. This website can help you estimate how much your duty/taxes will be: https://www.simplyduty.com/import-calculator/

 

Can I cancel my Kickstarter pledge?

A pledge can only be cancelled while a project’s funding period is still live. See more information on Kickstarter.com here:  https://help.kickstarter.com/hc/en-us/articles/115005133013-Can-I-cancel-a-pledge-

Contact us with your questions

Thank you for reading all of these instructions! If you have any questions, please contact us here: https://antsonamelon.com/pages/kickstarter-contact-us

 

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