While our products are designed for real-world flow, the warranty does not cover the following:
Physical damage to the RGB Critter BT
- Structural or impact damage such as dents, crushed housings, bent parts, or other harm caused by force
- Damage from being run over, crushed, or subjected to extreme impact
Damage to aluminum adapters on accessories
- Bent, crushed, stripped, or otherwise physically damaged aluminum adapters are not covered
Broken fiber optic strands
- Individual fibers breaking on BitWhips or other fiber optic products are considered normal wear and are not covered
Environmental damage
- Damage caused by water, dust, moisture, or exposure beyond the product’s intended use
Loss or theft
- The warranty does not apply if the item is lost or stolen
Natural battery aging
- Gradual battery capacity loss over time is expected and not covered
If you are unsure whether something is covered, contact us. Even when an issue falls outside the warranty terms, we may still be able to repair or replace the item for a small fee. Our goal is to keep your gear glowing as long as possible.