FAQ

Q: Can I upgrade my RGB Critter 1.0 or 2.0 to work with the new app?

Unfortunately, it's not possible to upgrade older Critter versions to work with the new app, because they do not have the necessary hardware for Bluetooth compatibility.The new Ants on a Melon App is designed for use only with the RGB Critter BT.

Q: Can I trade in my old RGB Critter for store credit?

Unfortunately, we don't offer a trade-in program for used products.

Q: How bright is the RGB Critter?

The RGB Critter has a max lumen output of 170 lumens, making it the brightest RGB LED flashlight available!

Q: Do I need an adaptor to connect your accessories to the RGB Critter?

All of our accessories are threaded and connect directly into the front of the RGB Critter. There is no need for any additional adaptors.

Q: Is the RGB Critter compatible with LPB tools?

We offer a product called the DIY Connector that will allow you to connect your RGB Critter to some other light painting tools, but it is not compatible with LPB tools. In the near future we will be releasing a number of new adaptors that will allow you to connect pretty much any tool to the RGB Critter.

Q: How long will it take my order to ship?

Unless otherwise noted on our website, all orders ship within 1 business day.

Q: Can I buy your product in Europe or UK?

We currently only offer our products directly through our website.

Q: If I select the Express (overnight) shipping option will I receive my package tomorrow?

In order to receive your order by the next business day, you must place your order before 11 AM PST and select the Express Shipping option at checkout.

Q: (International) What are my options for shipping?

Please see more on our International Shipping Information Page.

Can I upgrade my RGB Critter 1.0 or 2.0 to work with the new app?

Can I trade in my old RGB Critter for store credit?

Where can I find the RGB Critter User Manual?

How bright is the RGB Critter?

Do I need an adaptor to connect your accessories to the RGB Critter?

Is the RGB Critter compatible with LPB tools?

How long will it take my order to ship?

Can I buy your product in Europe or UK?

If I select the Express (overnight) shipping option will I receive my package tomorrow?

(International) What are my options for shipping?

(International) Can you lower the listed price of the order on the international documents?

Unfortunately, we are unable to lower the listed value of any international package
We are required by law to list the exact price of your order on all international documents. Additionally, you are responsible for any VAT, tariff, duty, taxes, etc. required by your country for importing consumer goods.
Additionally, Ants on a Melon cannot predict your country’s customs charges or fees.

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BUYING

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Can I upgrade my RGB Critter 1.0 or 2.0 to work with the new app?

Can I trade in my old RGB Critter for store credit?

Where can I find the RGB Critter User Manual?

How bright is the RGB Critter?

Do I need an adaptor to connect your accessories to the RGB Critter?

Is the RGB Critter compatible with LPB tools?

How long will it take my order to ship?

Can I buy your product in Europe or UK?

If I select the Express (overnight) shipping option will I receive my package tomorrow?

(International) What are my options for shipping?

(International) Can you lower the listed price of the order on the international documents?

What is your return policy?

The product has been lightly used. Can I still return it for a full refund?

What is the return process?

What is your Warranty Policy?

Can I spar or battle with my RGB Critter Flashlight and Sol Saber Accessory?

Can I use the RGB Critter and Jupiter Rope Accessory like a Rope Dart (holding fibers and swinging RGB Critter around the body)?

Can I use a different 18650 battery with my RGB Critter Flashlight?

Can I disassemble and modify the RGB Critter?

Are all twist-on accessories compatible with the RGB Critter BT?

HOW CAN WE HELP?

Packages

Accessories

Light Painting Tools

Support

Cart

BUYING

SHIPPING

RETURNS

WARRANTY

Can I upgrade my RGB Critter 1.0 or 2.0 to work with the new app? Can I upgrade my RGB Critter 1.0 or 2.0 to work with the new app?

Can I trade in my old RGB Critter for store credit? Can I trade in my old RGB Critter for store credit?

Where can I find the RGB Critter User Manual? Where can I find the RGB Critter User Manual?

How bright is the RGB Critter? How bright is the RGB Critter?

Do I need an adaptor to connect your accessories to the RGB Critter? Do I need an adaptor to connect your accessories to the RGB Critter?

Is the RGB Critter compatible with LPB tools? Is the RGB Critter compatible with LPB tools?

How long will it take my order to ship? How long will it take my order to ship?

Can I buy your product in Europe or UK? Can I buy your product in Europe or UK?

If I select the Express (overnight) shipping option will I receive my package tomorrow? If I select the Express (overnight) shipping option will I receive my package tomorrow?

(International) What are my options for shipping? (International) What are my options for shipping?

(International) Can you lower the listed price of the order on the international documents? (International) Can you lower the listed price of the order on the international documents?

What is your return policy? What is your return policy?

The product has been lightly used. Can I still return it for a full refund? The product has been lightly used. Can I still return it for a full refund?

What is the return process? What is the return process?

What is your Warranty Policy? What is your Warranty Policy?

Can I spar or battle with my RGB Critter Flashlight and Sol Saber Accessory? Can I spar or battle with my RGB Critter Flashlight and Sol Saber Accessory?

Can I use the RGB Critter and Jupiter Rope Accessory like a Rope Dart (holding fibers and swinging RGB Critter around the body)? Can I use the RGB Critter and Jupiter Rope Accessory like a Rope Dart (holding fibers and swinging RGB Critter around the body)?

Can I use a different 18650 battery with my RGB Critter Flashlight? Can I use a different 18650 battery with my RGB Critter Flashlight?

Can I disassemble and modify the RGB Critter? Can I disassemble and modify the RGB Critter?

Are all twist-on accessories compatible with the RGB Critter BT? Are all twist-on accessories compatible with the RGB Critter BT?

HOW CAN WE HELP?

Packages

Accessories

Light Painting Tools

Support

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Can I upgrade my RGB Critter 1.0 or 2.0 to work with the new app?

Can I trade in my old RGB Critter for store credit?

Where can I find the RGB Critter User Manual?

How bright is the RGB Critter?

Do I need an adaptor to connect your accessories to the RGB Critter?

Is the RGB Critter compatible with LPB tools?

How long will it take my order to ship?

Can I buy your product in Europe or UK?

If I select the Express (overnight) shipping option will I receive my package tomorrow?

(International) What are my options for shipping?

(International) Can you lower the listed price of the order on the international documents?

What is your return policy?

The product has been lightly used. Can I still return it for a full refund?

What is the return process?

What is your Warranty Policy?

Can I spar or battle with my RGB Critter Flashlight and Sol Saber Accessory?

Can I use the RGB Critter and Jupiter Rope Accessory like a Rope Dart (holding fibers and swinging RGB Critter around the body)?

Can I use a different 18650 battery with my RGB Critter Flashlight?

Can I disassemble and modify the RGB Critter?

Are all twist-on accessories compatible with the RGB Critter BT?