Upgrade To RGB Critter 2.0 (International Customers)
Description
Please note this only applies to international customers. US-based customers need to follow these separate instructions.
RGB Critter 1.0
If your RGB Critter shipped before 5/22/22, you have an RGB Critter 1.0 Flashlight.
Your RGB Critter 1.0 can be upgraded to 2.0. To receive this upgrade, you must send it to our facility in Oregon, USA.
Return Your RGB Critter 1.0, and We'll Upgrade Them For Free (you pay shipping costs)
-Anyone who ordered an RGB Critter 1.0 can be upgraded to our new 2.0 product for free, but the product must be returned to our facility to do so.
-Add this item to your cart for as many RGB Critter 1.0's that you're returning and checkout on our website. There should be no additional shipping charges.
Once we receive your return Critter and have provided the 2.0 upgrade, we'll contact you and provide instructions for paying the return shipping fees.
How To Return Your RGB Critter
- Return the RGB Critter to our workshop in Oregon, USA (full address below).
- Please note that you will be responsible for all related shipping costs. Once we receive the return, we will contact you to discuss your shipping options and related costs.
- Remove the battery from your RGB Critter before returning it.
- We are not responsible for any packages that are lost or damaged on the way to our facility.
- On the customs documents, mark the product's value at $1 and list it as a "return." The HS code for LED flashlights is 8513.10.20.00.
- If there are any import duties due because the customs documents were improperly filed, we will invoice for all charges that will be due before returning your RGB Critter.
- We will mark your shipment as a "gift" valued at $1, so there should be no additional import charges. However, we cannot be responsible for any import duties charged for your package. Unfortunately, every country has different customs policies, and we recommend contacting your local customs office for additional information.
- Please include a note with your return that includes your contact information, address information, and reason for the return.
- We'll be in contact within 5 business days of receiving your return.
Return Address
- Company: Ants on a Melon, Inc.
- Contact: Joel Pinkham
- Street Address: 790 30th Street, Ste D3
- City: Springfield
- State: Oregon
- Country: USA
- Zip Code: 97478
- Ph: +1-541-497-1391
