Notice: The 2.0 upgrade service will no longer be offered after 3/31/24.
Please note, this only applies to US-based customers. International customers need to follow these separate instructions.
Important Notices
- Discounts cannot be applied to this product.
- We are not responsible for any packages that are lost or damaged on the way to our facility.
- The signature required option refers only to the return package that we send you. If you select this option, we guarantee the delivery of this return package only.
- If you want a guaranteed delivery option and/or insurance for your package that you're sending us, please contact us before adding this item to your cart.
- If your RGB Critter is returned with damage, we will notify you of the damage and wait for your confirmation before we process the upgrade to your product.
RGB Critter 1.0
If your RGB Critter shipped prior to 5/22/22, then you have an RGB Critter 1.0 Flashlight.
Your RGB Critter 1.0 can be upgraded to 2.0. In order to receive this upgrade, you need send your RGB Critter to our facility in Oregon, USA. Once your RGB Critter has been updated, you can update your RGB Critter 2.0 from home going forward using the 2.0 firmware, USB port, and a PC computer with Windows OS installed.
$35 Covers The Following
-Upgrade (1) RGB Critter 1.0 to 2.0. Once upgraded, you can install future 2.0 updates from home going forward using a PC computer with Windows OS installed. This fee includes to-and-from USPS postage and a service fee for the 2.0 upgrade.
-Please contact us at support@antsonamelon.com if you have more than (1) RGB Critter to return.
-Pre-paid postage to return your RGB Critter to AOAM (to-and-from).
Important Information
- Once the payment is received, we'll email you the pre-paid postage for your return.
- If there is water damage to the RGB Critter we will not be able to update your RGB Critter to 2.0.
- If there is significant damage to the body of the RGB Critter, we will not be able to update your RGB Critter to 2.0.
- Remove the RGB Critter's battery before returning it.
- The postage is for USPS only and the box must be 6x6x6 inches or smaller. If the box is larger than this, there may be additional postage fees required.
- We are not responsible for any packages that are lost or damaged on the way to our facility.
- Please include a note with your return that includes your contact information, address information, and reason for the return.
- We'll be in contact within 5 business days of receiving your return.
