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Upgrade To RGB Critter 2.0 (International Customers)

Upgrade To RGB Critter 2.0 (International Customers) - Ants on a Melon, Inc.
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FREE DELIVERY ON ORDERS ABOVE $50 (US-ONLY)

Please note, this only applies to international customers. US-based customers need to follow these separate instructions.

 

RGB Critter 1.0 

If your RGB Critter shipped prior to 5/22/22, then you have an RGB Critter 1.0 Flashlight.

Your RGB Critter 1.0 can be upgraded to 2.0. In order to receive this upgrade, you need send your RGB Critter to our facility in Oregon, USA. Once your RGB Critter has been upgraded, you can update your RGB Critter 2.0 from home going forward using the 2.0 firmware, USB port, and a PC computer with Windows OS installed.

 

Return Your RGB Critter 1.0's and We'll Upgrade Them For Free (you pay shipping costs)

-Anyone that ordered an RGB Critter 1.0 can be upgraded to our new 2.0 product for free, but it must be returned to our facility in order to do so.

-Once upgraded, you can install future RGB Critter 2.0 updates from home going forward using a PC computer with Windows OS installed. 

-Add this item to your cart for as many RGB Critter 1.0's that you're returning and checkout on our website. There should be no additional shipping charges. 

-Once we receive your return Critter and have provided the 2.0 upgrade, we'll contact you and provide instructions for how to pay the return shipping fees.

 

Raised Button Critter Shells

-We're now offering a Raised Button Critter Shell (larger buttons). You can add this item to your cart and the Shells will ship with your upgraded Critters. We'll invoice for all shipping charges once we receive your return package.

 

How To Return Your RGB Critter

  • Return the RGB Critter to our workshop in Oregon, USA  (full address below).
  • Please note, you will be responsible for all related shipping costs. Once we receive the return, we will contact you to go over your shipping options and related costs. 
  • Remove the battery from your RGB Critter before returning it.
  • We are not responsible for any packages that are lost or damaged on the way to our facility.
  • On the customs documents, mark the value of the product at $1 and list it as a "return". The HS code for LED flashlights is: 8513.10.20.00.
  • If there are any import duties due because the customs documents were improperly filed, we will invoice for all charges that will be due prior to returning your RGB Critter.
  • We will mark your shipment as a "gift" with a value of $1, so there should be no additional import charges, but we cannot be responsible for any import duties charged for your package. Unfortunately, every country has different customs policies and we recommend contacting your local customs office for additional information.
  • Please include a note with your return that includes your contact information, address information, and reason for the return.
  • We'll be in contact within 5 business days of receiving your return.

 

Return Address
  • Company: Ants on a Melon, Inc.
  • Contact: Joel Pinkham
  • Street Address: 790 30th Street, Ste D3
  • City: Springfield
  • State: Oregon
  • Country: USA
  • Zip Code: 97478
  • Ph: +1-541-497-1391

SAFETY AND WARRANTY NOTICE

Light Painting Blades are designed to be used for light painting photography. Light Painting Blades should never be used as a weapon or any form of performance prop. Use of these products as a performance flow prop could result in serious injury or damage to the product. Some of our Blade shapes have very sharp and pointy edges, so please be sure to wear proper eye protection to protect your body!

Light Painting Photography

  • AOAM Ambassador | Russell Klimas | @lightnlense
  • AOAM Ambassador | Daniel Kessel | @lightcrafter.artistry
  • AOAM Ambassador | Babs Balogun | @cre8fotoz

Join Our RGB Critter Light Painting Group on Facebook

Join us on Facebook where we host a group for Light Painters who create artwork using the RGB Critter. In this group you will have the opportunity to learn new tips and techniques and ask questions about the RGB Critter.

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With the Critter Connector, you can turn your Sol Saber attachment into a RGB Critter LED Staff. You can even connect two Orbit BitWhips together for a dazzling light show that will be sure to blow away your audience. Any color combination you can imagine is possible with the Critter Connector.

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@ANTSONAMELON