Warranty Policy
We want you to enjoy your Ants on a Melon gear for years to come. Our products are designed for real-world flow, and our warranty is here to support you if something unexpected happens. If you ever run into an issue, we will help you get back to glowing as quickly as possible.
We have been proudly supporting Flow Artists and Light Painters since 2012, and we stand behind every product we make.
What Our Warranty Covers
Defects in Materials or Workmanship
Covers issues with electronic components and manufacturing across all products.
RGB Critter BT
-
2-year warranty
-
Covers electronic failures and defects within normal use
-
Lifetime upgrade available at checkout
-
Does not cover physical damage to the body or housing
Accessory Products
Includes BitWhips, connectors, Sabers, and all saber accessories.
Lifetime Warranty
-
Accessories that break during normal use are replaced
-
BitWhips with fiber bundles that come loose from the housing are replaced for free
-
Broken individual fiber strands are normal wear and not covered
-
Damage to aluminum adapters is not covered
Note: The Orb accessory does not include a warranty.
Batteries
60-day warranty.
Using Your Gear in Real Flow
Drops and bumps are normal.
Electronic failures that occur within reasonable use are still covered.
Reasonable use includes regular spinning, flow movement, prop handling, and everyday operation that does not involve extreme force.
What Our Warranty Does Not Cover
-
Severe or intentional damage such as crushing, extreme bending, fire, or heat exposure
-
Physical damage to any part of the RGB Critter BT housing
-
Damage to aluminum adapters on accessories
-
Water, dust, or environmental exposure beyond intended use
-
Loss or theft
-
Natural decrease in battery capacity over time
-
Broken fiber optic strands (normal wear)
Special Coverage Notes
-
Saber Accessories: Lifetime Warranty on all saber accessories.
-
BitWhip Accessories: Fiber bundles that come loose from the housing are always replaced for free.
If you are unsure whether your issue is covered, contact us.
Not Covered? We Will Still Fix It
Damage the warranty does not cover is not the end of the road. If you drop it, crush it, or otherwise break it yourself, email support@antsonamelon.com and we will repair it at cost. You pay postage and parts, we do the labour for free. Most repairs are back out the door in 2 to 3 working days.
Once we have looked at photos we will confirm the cost before anything is charged. Postage is handled through our Repair Postage listing, which covers the trip in both directions.
Please note: once an item has been used or damaged it can no longer be returned for a refund under our Return Policy, which requires items to come back in new condition within 30 days. Repair is the route for anything that has already been out flowing.
How to Start a Warranty Claim
Email support@antsonamelon.com with a description and photos or a short video.
We respond quickly and will walk you through the next steps.
Warranty Transfer Policy
Warranty coverage is tied to the original purchaser.
Warranty claims may be transferred within 60 days of the original delivery date if the new owner can provide proof of the original purchase.
After 60 days from delivery, the warranty becomes non-transferable and applies only to the original purchaser.
If you are unsure whether your situation qualifies, contact us and we'll be happy to help.
Shipping for Warranty Claims
-
First 60 days: we cover return postage. (This is a separate, longer clock than the 30-day return window — 30 days to change your mind about something unused, 60 days of covered postage if it is genuinely faulty.)
-
International customers: if a hardware issue occurs within the first 60 days, we will send a replacement at no cost, including shipping.
-
After 60 days: customers cover shipping to us
All qualifying repairs or replacements are free.
Most repairs are completed within 2 to 3 working days once we receive your item.
