Refund policy

Last updated 10 October 2026. These terms apply to orders placed on or after that date. If you ordered before it, the terms in force on the day you ordered are the ones we'll honour — email support@antsonamelon.com and we'll sort it out in your favour.

Hassle-Free & Free Returns (US Only)

We want you to love your purchase. Returns are accepted when your item reaches us within 30 days of delivery. Free return labels apply to domestic US orders only.

We will ask what went wrong. Not to talk you out of it — a lot of what comes back is a setting, a battery or a connection we can talk you through in five minutes, and we would rather have you out flowing than waiting on a refund. If you still want to send it back after that, you send it back, so long as it's still in new condition and inside the 30 days.

Condition: Unused and Undamaged

Returns must come back unused and undamaged, in the original packaging, with all accessories, cables and adapters, in the condition you received them. We can't accept an item that has been used or damaged, because we can't sell it on to the next person.

Try it out, absolutely — power it on, check the fit, make sure it's what you wanted. What we can't take back is gear that has been flowed with, dropped, scuffed or modified.

Fiber optic products are stricter, and we need you to know why. Fiber strands trap dirt, hair and smells and cannot be cleaned back to new, so a fiber whip, duster or costume piece can only be returned unopened and unused, in its original sealed packaging. Once the fiber is out of its bag it can pick up dirt, hair or scent of any kind, including smoke, perfume, incense, essential oils or pets, and then it can't go to anyone else.

If something breaks in use, that's a warranty claim rather than a return, and there is no 30-day limit on it. Email us and we'll repair or replace it. Same if it arrives faulty or damaged in transit — that's on us, not on you.

And if you broke it yourself, you still have a door. Damage the warranty doesn't cover — a drop, a crush, a housing crack — we will repair at cost: you pay postage and parts, we do the labour free, and we quote it before charging anything. See Warranty Information. What we won't do is take it back for a refund, because it can't go to the next person.

What Can Be Returned

Every standard product qualifies — kits, accessories, sabers, blades and anything you configure from our stocked parts. There is no restocking fee.

The one exception is a custom order: anything we make to your own specification, such as a saber cut to a length we don't stock. Those are built for one person and can't be resold, so they aren't returnable. If a custom order arrives faulty or isn't what you asked for, that's on us — email us and we'll put it right.

How It Works

1. Email support@antsonamelon.com to start your return.
2. We'll send return instructions, and a prepaid label for US orders.
3. Your item needs to reach us within 30 days of delivery. Once your label is issued, please ship the item back within 14 days, so it lands inside that window — anything that reaches us after the 30 days can no longer be refunded.
4. Once your item arrives back with us we'll inspect it and issue your refund within 3–5 business days.

International Returns

For international orders we're happy to accept returns on the same basis — your item needs to reach us within 30 days of delivery — but we're not able to offer free return shipping. Customers are responsible for return postage on international shipments.

Holiday Extended Return Window

Orders placed November 1–December 31 qualify for returns received by January 31. Shop early and gift with confidence.

Trade-In Policy

We're happy to offer trade-in options on select products for customers looking to upgrade.

• Trade-in requests must be initiated within 30 days of receiving your order.
• To qualify, your item must be in like-new condition with no signs of use, wear, modification or damage. All original packaging, accessories and components must be included and in like-new condition.
• Customers are responsible for all shipping costs associated with trade-ins, including shipping the item to us and return shipping for the upgraded or replacement product.
• All trade-ins are subject to inspection and approval at our discretion.
• Once your item is received and inspected we'll confirm eligibility and process your trade-in within 3–5 business days. Approved trade-ins are applied as credit toward your upgraded purchase. If the item does not meet the required condition it will be returned to you at your expense.

To begin a trade-in, contact support@antsonamelon.com.

Missing or Incorrect Items

If your order arrives but something inside it is missing or is not what you ordered, that is not a return and it is usually quick to fix. Email support@antsonamelon.com with two photos:

• Everything that arrived, laid out on a flat surface so we can see the whole order at once.
• The packing slip that shipped inside the box.

The slip lists exactly what was picked and packed for you, so with both photos side by side we can usually spot the gap in minutes and send the correct or missing pieces at no cost to you. Small parts hide in packaging more often than you would think, so the photos genuinely do save you a wait. If the packing slip did not make it into your box, just say so in your email and we will work from your order number instead.

Lost, Damaged, or Stolen Packages

We fully guarantee delivery on all domestic shipments. If your package is lost, damaged or stolen we'll replace it at no cost to you. Please notify us within 30 days of the shipment date.

EU & EEA Customers: Your Right of Withdrawal

If you live in the European Union or the European Economic Area, you have a legal right to cancel your order within 14 days of receiving it, for any reason or no reason at all. This is on top of our standard 30-day return policy, so you can always use whichever gives you more time.

How to cancel. You can cancel using the withdrawal button on your account or order page, by completing the model withdrawal form below, or by emailing us at support@antsonamelon.com with a clear statement that you want to cancel. We will email you a confirmation as soon as we receive your request. The 14-day window starts the day you, or someone you name, receives the last item in your order.

Sending your items back. After you tell us you are cancelling, please return the items within 14 days. For orders shipped outside the US, including the EU and EEA, you are responsible for the direct cost of return shipping. Items should come back in the condition you received them. The unused-and-undamaged requirement above does not apply to this statutory right — under it, you may handle the goods as you would in a shop, and you are only responsible for any drop in their value caused by handling beyond what is needed to check how they look and work.

Your refund. We will refund everything you paid, including the standard outbound shipping cost, within 14 days of being told you are cancelling. We may wait to refund you until we have received the items back, or until you show proof that you have sent them, whichever happens first. Refunds go to your original payment method.

Some exceptions. The statutory right of withdrawal does not apply to a few types of goods, such as custom-made or personalized items, or sealed products that have been unsealed and cannot be returned for health or hygiene reasons. Our own 30-day return policy above carries the same single exception for custom orders, and is otherwise broader, so you can use whichever suits you.

Model withdrawal form

To: Ants on a Melon®, Inc., support@antsonamelon.com
I hereby give notice that I withdraw from my contract of sale for the following goods: [order number and items]
Ordered on / received on: [date]
Name: [your name]
Address: [your address]
Date: [date]