Warranty Information

1. Has it been less than 30 days since you placed your order? If so, your order may be eligible for a full refund. Please see our Returns Page for more information.

2. Before initiating the first step in your warranty claim, please take a look at our comprehensive FAQ Section and troubleshooting videos.

If these informational pages don’t help to solve the problem you are experiencing with your product, please feel free to contact us with a detailed description of what issue(s) you are experiencing with the product (please detail). Most issues can be resolved with a little tech support which eliminates the need to ship products back-and-forth which will cost you time and money.

3. Please take a minute to view our Warranty Policy to ensure the issue(s) you are experiencing with your product are covered by our Limited Lifetime Warranty.

4. Warranty Claim Steps:

4.1. Complete this online form.

4.2. Hang tight - We will contact you in 2-3 business days with instructions on how to return your product for repairs or replacement.

4.3. We will contact you within 5-7 business days of receiving your return to let you know what we have found as the reason for the faulty product. At that time, we will email you a custom order form to cover the $15 minimum service, handling, and processing fee as well as the return shipping cost.

5. Once received, warranty claims take around 2-3 weeks to fully process.

LIMITED LIFETIME WARRANTY

FOR THE RGB CRITTER FLASHLIGHT

WARNINGS

DO NOT throw or toss RGB Critter.

Always hold your Ants on a Melon product by the RGB Critter Flashlight. Never swing while holding the fiber or the blade, as this can risk serious injury or damage your product.

Be aware of your surroundings at all times and refrain from hitting objects or people while performing with your Ants on a Melon product.

DO NOT hit RGB Critter on hard surfaces.

DO NOT allow children to use the device.

DO NOT use any other battery than those supplied by Ants on a Melon.

DO NOT use leaking batteries or dispose old batteries in fire.

DO NOT subject the unit to excessive force, shock, dust, temperature or humidity.

DO NOT immerse the unit in water.

DO NOT disassemble the device or tamper with internal components. Doing so will void any warranty.

DO NOT expose the RGB Critter to direct sources of heat for extended periods of time.

DO NOT attempt to recharge the batteries using any other methods than the micro-USB port located on the back side of the RGB Critter.

DO Dispose of the unit legally and recycle when possible.

Bitmap Warranty

Ants on a Melon, Inc. has sole discretion to determine manufacturer’s defects under this Limited Lifetime Warranty Policy. There is no warranty for products that are viewed as trades, gifts, or prizes. Please email us with questions about verification or our policy to support@antsonamelon.com.

Bitmap Warranty

I. This Limited Warranty Covers

1. Electronic defects in the manufacturing process.

2. Defective workmanship.

3. Defective assembly.

4. Batteries for one year after purchase.

5. Damages incurred during shipping.

II. This Limited Warranty Does Not Cover

1. Any intentional or unintentional physical damage caused by the user, including damage from impact.

2. Regular wear and tear.

3. Damage from water or dust.

4. Theft or loss.

5. Battery capacity loss due to natural usage and aging.

III. Time Period

This Limited Lifetime Warranty only lasts as long as the original purchaser continues to own the product.

IV. Validity

1. Defective products, will be repaired or replaced at Ants on a Melon Inc.'s discretion.

2. Proof of purchase is required.

3. Prizes or refurbished products are not covered under warranty.

4. All warranty claims require a $15 minimum service, handling, and processing fee.

5. Due to international laws, and customs; additional fees may apply for international warranty claims or repairs.

V. Claim Process

1. If you are experiencing manufacturers defects in electronics, please contact us at support@antsonamelon.com to file your claim.

2. Do not disassemble, take apart, or attempt to repair.

3. Once your claim is confirmed, we will supply you with a RMA form that you will need out before you can send us your return.

4. Customers are responsible for return shipping costs unless the product arrives damaged or defective. To ensure safe delivery of your return, please protect the product with bubble wrap or similar.

5. Please be sure to add tracking information to your return postage. We cannot be responsible for lost or damaged products that are shipped to us.

6. All cases will be reviewed within 5-7 business days. Please allow up to 2-3 weeks for the entire warranty process, including review, warranty approval, labor, and processing.

VI. Disclaimers

This warranty gives you specific legal rights, but you may have other right provided by your state's law.

VII. Customer Obligations

1. Customers can only avail themselves of warranty service if they filled out and mailed in a warranty registration card within 30 days of receiving the product.

2. Serial numbers have to be intact and tamper seals unbroken.

VIII. Restrictions

1. The warranty will be voided if the RGB Critter is tampered with, improperly disassembled, or modified in any way.

2. Improper battery installation is also not covered under warranty. The use of a non- Ants on a Melon, Inc. brand battery, or improper Ants on a Melon, Inc. brand battery will void warranty coverage.

3. Improper battery charging is also not covered under warranty. The use of any battery charger other than the built-in micro-USB charging port on the RGB Critter will void warranty coverage.

4. The warranty doesn't apply if the product was damaged by a natural disaster or other catastrophe such as flood or fire.

Please email us with any further questions, concerns, or to file a claim at support@antsonamelon.com.

ADDITIONAL

LIMITED WARRANTY INFORMATION

Bitmap Warranty

The following warranty information applies to all other Ants on a Melon, Inc. accessory items, including: Orbit BitWhip, Sol Saber, Fyber Kit, Jupiter Rope, Light Painting Blades, and Acrylic Writers.

Ants on a Melon, Inc. has sole discretion to determine manufacturer’s defects under this Limited Lifetime Warranty Policy. There is no warranty for products that are viewed as trades, gifts, or prizes.

Please email us with questions about verification or our policy to support@antsonamelon.com.

Bitmap Warranty

I. This Limited Warranty Covers

1. Manufacturing defects.

2. Defective workmanship.

3. Defective assembly.

4. Damages incurred during shipping.

II. This Limited Warranty Does Not Cover

1. Any intentional or non-intentional physical damage caused by the user, including damage from impact.

2. Regular wear and tear.

3. Damage from water or dust.

4. Theft or loss.

5. This warranty does not cover any damage to fiber optics; including, but not limited to, bent fibers, broken fibers, cracked fibers, inconsistent fiber length, fiber curl, or other types of broken fiber.

III. Time Period

This Limited Lifetime Warranty only lasts as long as the original purchaser continues to own the product.

IV. Validity

1. Defective products, will be repaired or replaced at Ants on a Melon Inc.'s discretion.

2. Proof of purchase is required.

3. Prizes or refurbished products are not covered under warranty.

4. All warranty claims require a $10 minimum service, handling, and processing fee.

5. Due to international laws, and customs; additional fees may apply for international warranty claims or repairs.

V. Claim Process

1. If you are experiencing manufacturers defects in electronics, please contact us at support@antsonamelon.com to file your claim.

2. Do not disassemble, take apart, or attempt to repair.

3. Once your claim is confirmed, we will supply you with a RMA form that you will need out before you can send us your return.

4. Customers are responsible for return shipping costs unless the product arrives damaged or defective. To ensure safe delivery of your return, please protect the product with bubble wrap or similar.

5. Please be sure to add tracking information to your return postage. We cannot be responsible for lost or damaged products that are shipped to us.

6. All cases will be reviewed within five (5) business days. Please allow up to 1-2 weeks for the entire warranty process, including review, warranty approval, labor, and processing.

VI. Disclaimers

This warranty gives you specific legal rights, but you may have other right provided by your state's law.

VII. Customer Obligations

1. Customers can only avail themselves of warranty service if they filled out and mailed in a warranty registration card within 30 days of receiving the product.

2. Serial numbers have to be intact and tamper seals unbroken.

VIII. Restrictions

1. The warranty will be voided if the RGB Critter is tampered with, improperly disassembled, or modified in any way.

2. Improper battery installation is also not covered under warranty. The use of a non- Ants on a Melon, Inc. brand battery, or improper installation of an Ants on a Melon, Inc. brand battery will void warranty coverage.

3. Improper battery charging is also not covered under warranty. The use of any battery charger other than the built-in micro-USB charging port on the RGB Critter will void warranty coverage.

4. The warranty doesn't apply if the product was damaged by a natural disaster or other catastrophe such as flood or fire.

Please email us with any further questions, concerns, or to file a claim at support@antsonamelon.com.