Built to last, backed for years
If it fails in normal use, we repair or replace it for free. If you break it yourself, we still fix it at cost, and the labor is on us.
The short answer for almost everything. Not sure where yours fits? Email us a photo and we will tell you straight.
Send it in and we repair it at cost. You pay for parts and postage, and the labor is free.
We look at your photos and confirm the price before anything is charged.
Repair Postage covers the trip in both directions.
Two clocks start when your order arrives. Here is what each one means.
We cover the return postage. Outside the US, we send a replacement with shipping included.
Free repair or replacement. After day 60 postage is on you both ways, and the repair is free.
Add the Lifetime Warranty in your cart and every item in that order stays covered.
Three steps, and a real person on the other end.
Send support@antsonamelon.com your order number, what happened, and a photo or short video.
A real person tells you if it is covered and what happens next. Inside 60 days, we cover the return postage.
Most repairs are back out the door within 2 to 3 working days of reaching us.
What owners say happened after they emailed us. Rated 4.7 from 908 reviews.
"I sent my Critter BT in for service and upon return the USPS damaged the shipment... Indigo took swift action and my fretting quickly dissipated. The Critter was replaced and I’m goin out to light paint tomorrow evening!"
drshawnieRGB Critter BT, June 2025
"Been using mine for almost 2 years now... I slammed it on the ground pretty hard when trying to learn a trick... But, when I did send it the fee was manageable and they were very thorough in their response."
Nevaeh D.RGB Critter, August 2025
"I needed a replacement battery for my RGB Critter light. The original lasted almost 6 years."
Daniel B.2500mAh 18650 Battery, June 2026
Accessories bought before this date keep the lifetime warranty they were sold with. Nothing changes for them.
RGB Critter 1.0 (our Kickstarter Critter) and RGB Critter 2.0 lights keep their lifetime warranty too. A fault it covers is repaired free, and damage it does not cover is repaired at cost.
Add it in the cart and every item in that order is covered for as long as you own it. The price is shown in the cart before checkout, and it is never added for you. Missed it? About a week after your order ships we'll email you a one-tap link to add it to that order.
For the first 60 days after delivery we cover the postage, and international customers get a replacement sent at no cost, shipping included. After 60 days you cover postage both ways. In the US, our Repair Postage listing covers the trip to us and back. Outside the US, post it to us with your national post and we will send a link for the return shipping before it goes back. Every qualifying repair or replacement is free. That is a separate, longer clock than the 30-day return window: 30 days to change your mind about something unused, 60 days of covered postage if it is genuinely faulty.
Email us first so we can tell you which part to send. We only need the part with the fault. Post it with your national postal service (Canada Post, Royal Mail, Australia Post and so on), which is usually cheaper than a courier, and fill in the customs form like this so it isn't taxed as a new sale:
On the way back we mark it as a no-charge warranty repair, which keeps customs charges down in most countries.
Coverage is tied to the original purchaser. It can move to a new owner within 60 days of the original delivery date if they can show proof of the original purchase. After that it stays with the original purchaser only.
Batteries, end caps, battery doors, o-rings, connectors, cables and Allen keys are all sold on their own in our Replacement Parts collection. Batteries ship to US addresses only.
Email us a photo or a short video. A real person will tell you what happens next.
TEXT SUPPORT: +1-541-321-6254
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This lithium-ion battery cannot be shipped internationally and cannot be added to your cart.
You can purchase the required battery locally with these specifications:
Do not purchase protected, button top, 3.2V, or 1.5V cells.
Ants on a Melon is not responsible for batteries purchased from third-party sellers. Please verify specifications and use only high-quality lithium-ion cells from reputable brands.
