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3 blades unlock a free holder or blade

Add any 3 blades. Your holder is free if it's in your cart, otherwise your cheapest blade is.

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Built to last, backed for years

2-year warranty on everything we make

If it fails in normal use, we repair or replace it for free. If you break it yourself, we still fix it at cost, and the labor is on us.

2 years on everythingThe Critter, BitWhips, sabers and accessories
4.7 from 900 reviewsFrom flow artists and light painters
Repairs in 2 to 3 working daysMost repairs, once they reach us
Oregon, since 2012A small team with real people on support

Am I covered?

The short answer for almost everything. Not sure where yours fits? Email us a photo and we will tell you straight.

Covered, free
  • Electronic failures and defects in normal use, on every product we make
  • Electronics that quit after the normal drops and bumps of flow
  • BitWhip fiber bundles that come loose from the housing, always replaced free
  • Batteries, for 60 days
Not covered
  • Physical damage to the RGB Critter BT housing
  • Damage to aluminum adapters
  • Broken individual fiber strands (normal wear)
  • Crushing, extreme bending, fire or heat
  • Water, dust or exposure beyond intended use
  • Loss, theft, and normal battery fade over time
  • The Orb accessory, which is sold without a warranty
Broke it? We still fix it

Damage the warranty does not cover is not the end of the road.

Send it in and we repair it at cost. You pay for parts and postage, and the labor is free.

We look at your photos and confirm the price before anything is charged.

Repair Postage covers the trip in both directions.

Your coverage, start to finish

Two clocks start when your order arrives. Here is what each one means.

Days 1 to 30
Changed your mind?

Send it back unused and in new condition for a refund. Return Policy

Days 1 to 60
Faulty early on?

We cover the return postage. Outside the US, we send a replacement with shipping included.

Up to 2 years
Faulty in normal use?

Free repair or replacement. After day 60 you cover the postage to us, and we cover the rest.

For as long as you own it
Lifetime upgradeUpgrade

Add the Lifetime Warranty in your cart and every item in that order stays covered.

How to make a claim

1

Email us

Send support@antsonamelon.com your order number, what happened, and a photo or short video.

2

We reply

A real person tells you if it is covered and what happens next. Inside 60 days, we cover the return postage.

3

Fixed and sent back

Most repairs are back out the door within 2 to 3 working days of reaching us.

Start a claimOpens an email to support@antsonamelon.com with the details we need.

When something breaks

What owners say happened after they emailed us.

4.7 from 900 reviews
"I sent my Critter BT in for service and upon return the USPS damaged the shipment... Indigo took swift action and my fretting quickly dissipated. The Critter was replaced and I’m goin out to light paint tomorrow evening!"
drshawnieRGB Critter BT, June 2025
"Been using mine for almost 2 years now... I slammed it on the ground pretty hard when trying to learn a trick... But, when I did send it the fee was manageable and they were very thorough in their response."
Nevaeh D.RGB Critter, August 2025
"I needed a replacement battery for my RGB Critter light. The original lasted almost 6 years."
Daniel B.2500mAh 18650 Battery, June 2026

Also rated on Google and Trustpilot

The fine print

Bought before September 24, 2026?

Accessories bought before this date keep the lifetime warranty they were sold with. Nothing changes for them.

How does the Lifetime Warranty upgrade work?

Add it in the cart and every item in that order is covered for as long as you own it. The price is shown in the cart before checkout, and it is never added for you.

Who pays shipping on a warranty claim?

For the first 60 days after delivery we cover return postage, and international customers get a replacement sent at no cost, shipping included. After 60 days you cover shipping to us, and every qualifying repair or replacement is free. That is a separate, longer clock than the 30-day return window: 30 days to change your mind about something unused, 60 days of covered postage if it is genuinely faulty.

Can I transfer my warranty?

Coverage is tied to the original purchaser. It can move to a new owner within 60 days of the original delivery date if they can show proof of the original purchase. After that it stays with the original purchaser only.

Lost or broke a small part?

Batteries, end caps, battery doors, o-rings, connectors, cables and Allen keys are all sold on their own in our Replacement Parts collection. Batteries ship to US addresses only.

Not sure if you’re covered?

Email us a photo or a short video. A real person will tell you what happens next.

Email support

International Shipping Restriction

This lithium-ion battery cannot be shipped internationally and cannot be added to your cart.

You can purchase the required battery locally with these specifications:

  • 18650
  • Lithium-ion
  • 3.6V nominal
  • Unprotected
  • Flat top
  • 18.3mm diameter × 65.0mm length

Do not purchase protected, button top, 3.2V, or 1.5V cells.

Ants on a Melon is not responsible for batteries purchased from third-party sellers. Please verify specifications and use only high-quality lithium-ion cells from reputable brands.

LIFETIME WARRANTY
Every item in your order, for life.
Our gear comes with a 2-year warranty. This upgrade extends every item in your order to lifetime.
WHAT YOU ALREADY GET
2 years on everything in your order, free. Batteries have their own 60-day warranty.
WHAT THIS ADDS
If anything in this order fails from a defect, we repair or replace it for as long as you own it.
NO HASSLE CLAIMS
Email us photos or a short video. Most repairs are back out in 2 to 3 working days.
NOT COVERED
Drops, a cracked housing, loss, theft, broken fiber strands and normal battery wear.
International duties & VAT
A quick heads-up for orders shipping outside the US.
Set by your destination
Import duties and VAT are charged by your country's customs, not by Ants on a Melon.
Paid on delivery
Your carrier collects any charges when they deliver. Amounts vary by country.
Still fully guaranteed
Every international order is guaranteed to arrive. Need help? Email support@antsonamelon.com