Charging Troubleshooting — RGB Critter BT
If your RGB Critter is not charging, please go through the steps below in order:
Step 1: Check the Battery Door
Make sure the Battery Door is fully closed and latched. The battery will not charge unless the door is completely latched.
Step 2: Check Battery Orientation
Confirm the battery is inserted correctly. The positive (+) end of the battery should face the front of the flashlight.
Step 3: Try a Different Power Source
Plug the Critter into a different power source, such as:
- A USB-A wall adapter
- A power bank
- A computer USB port
Use the USB charging cable included with your order when testing.
Important Note About USB Power Delivery (PD)
Some USB wall adapters and USB-C charging ports use USB Power Delivery (PD). The RGB Critter BT does not support PD, and these adapters may not supply power to the device.
If a PD adapter is used and charging fails, the buttons on the RGB Critter BT may blink red.
For reliable charging, use a standard USB-A power source with the included cable.
If the Issue Is Not Resolved
Step 4: Test While Plugged In
Plug the Critter into a power source and check whether it powers on while connected.
- If the Critter does not power on:
Try a different power source again. If it still does not turn on, please email support@antsonamelon.com with a short video showing the issue.
- If the Critter powers on only when plugged in:
The Battery Door may be damaged or not making proper contact. Please see the section titled “RGB Critter will only turn on when plugged into a power source.”