RGB Critter Troubleshooting

1. When charging the RGB Critter, are you making sure that the Battery Door is fully latched when charging? The Battery Door must be fully latched prior to charging the battery.

2. Check to make sure the battery is facing the correct direction. The positive side should be facing the front of the flashlight.

3. Try using a different power source to charge your Critter (make sure to use the USB charging cable provided with your order).

IMPORTANT: If your USB charging port is not working:

A possible reason is that this particular USB wall port adapter has a USB PD (Power Delivery) protocol. The presence of this protocol does not allow us to identify a device that does not have the same protocol and therefore the flashlight does not charge. If there is an issue with your USB wall port adapter the buttons on your RGB Critter BT will blink red.

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If the troubleshooting steps above did not solve your problem, please do the following:

1. Check to see if your Critter powers on when plugged into a power source. If it does not turn on, please repeat step 4 above.

If your Critter does not turn on when plugged into a power source, please send us a video showing this issue to support@antsonamelon.com

2. If your Critter turns on when plugged into a power source and you have already followed the steps above, your Battery Door might be broken (please see the section titled "RGB Critter will only turn on when plugged into a power source").

If you're having trouble connecting you RGB Critter BT to the Ants on a Melon App, try the following steps:

• Hold the Rocket button on your RGB Critter BT until it turns green, then try to pair it to the app. If this doesn't work, please try the following:

Completely unpair your RGB Critter BT from this device using these steps:

• -On the app, delete the RGB Critter BT from the “Devices” page by pressing the 3 white dots to the right of the device name and selecting “Delete”.
• -On your phone, go to Settings > Bluetooth-Find the device you want to unpair
• -Tap the “More info” button (information symbol here)-Tap “Forget this device”

*If none of these steps work, try removing/reinstalling the battery within your RGB Critter BT and restart your phone.

Battery Discharge Notice

To save battery, turn off the RGB Critter BT by holding the Power button on the RGB Critter BT for 1 second.

If left within the RGB Critter BT, the 18650 battery will continue to discharge at a slow rate. If stored for more than 2-3 weeks, the battery should be removed from the RGB Critter BT and stored around the 50% charge level in a cool environment.

For more information on battery handling tips and battery safety, head to: https://antsonamelon.com/pages/battery-safety

The following notice is linked to on all product pages that include the RGB Critter BT Flashlight:

Multiple Connected Devices Issue Notice

Multiple connected RGB Critter BTs may not perfectly match color-changing modes, but solid colors will always match. We expect a resolution for this issue in 2025. Once we release firmware that includes a fix for this issue, you can update your RGB Critter BT using the app.