RGB Critter Flashlight Troubleshooting

Charging Troubleshooting — RGB Critter BT

If your RGB Critter is not charging, please go through the steps below in order:

Step 1: Check the Battery Door

Make sure the Battery Door is fully closed and latched. The battery will not charge unless the door is completely latched.

Step 2: Check Battery Orientation

Confirm the battery is inserted correctly. The positive (+) end of the battery should face the front of the flashlight.

Step 3: Try a Different Power Source

Plug the Critter into a different power source, such as:

• A USB-A wall adapter
  
• A power bank
  
• A computer USB port
  

Use the USB charging cable included with your order when testing.

Important Note About USB Power Delivery (PD)

Some USB wall adapters and USB-C charging ports use USB Power Delivery (PD). The RGB Critter BT does not support PD, and these adapters may not supply power to the device.

If a PD adapter is used and charging fails, the buttons on the RGB Critter BT may blink red.

For reliable charging, use a standard USB-A power source with the included cable.

If the Issue Is Not Resolved

Step 4: Test While Plugged In

Plug the Critter into a power source and check whether it powers on while connected.

• If the Critter does not power on:
  Try a different power source again. If it still does not turn on, please email support@antsonamelon.com with a short video showing the issue.
  
• If the Critter powers on only when plugged in:
  The Battery Door may be damaged or not making proper contact. Please see the section titled “RGB Critter will only turn on when plugged into a power source.”

Charging Instructions Video

App Connection Troubleshooting — RGB Critter BT

If you’re having trouble connecting your RGB Critter BT to the Ants on a Melon app, follow the steps below in order.

In most cases, connection issues happen when the device is in the wrong pairing mode or is still paired to another device.

Step 1: Put the Critter Into the Correct Pairing Mode

• First-time pairing or pairing to a new device
  
  Press and hold the Rocket button until the LED pulses green, then pair the device in the app.
  

• Already paired to this device before
  
  Press and hold the Rocket button until the LED pulses blue, then pair the device in the app.
  

Do not hold the button until green if the Critter has already been paired to the same phone or tablet.

Step 2: Remove Existing Bluetooth Connections (If Needed)

If pairing does not work, fully remove the existing connection and reset pairing.

In the Ants on a Melon app:

1. Go to the Devices page
   
2. Tap the three white dots next to the RGB Critter BT
   
3. Select Delete
   

On your phone or tablet:

1. Open Settings > Bluetooth
   
2. Find RGB Critter BT in the device list
   
3. Tap the info (ℹ️) icon
   
4. Select Forget This Device
   

After completing these steps, hold the Rocket button until the LED pulses green, then reconnect in the app.

Step 3: Reset the Device (If Needed)

If the issue persists:

1. Remove the battery from the RGB Critter BT
   
2. Wait a few seconds, then reinstall the battery
   
3. Restart your phone or tablet
   
4. Repeat Step 1 to place the Critter back into pairing mode and reconnect in the app
   

If You Still Can’t Connect

If you’ve tried all the steps above and are still unable to connect, please contact us at
support@antsonamelon.com and include:

• Your phone model
  
• Your operating system version (iOS or Android)
  

We’ll be happy to help you get up and running.

Battery Discharge Notice

To conserve battery power, turn off the RGB Critter BT by holding the Power button for 1 second.

If an 18650 battery is left inside the RGB Critter BT, it will continue to discharge slowly over time, even when the device is not in use.

For long-term storage (more than 2–3 weeks), we recommend:

• Removing the battery from the RGB Critter BT
  
• Storing the battery at approximately 50% charge
  
• Keeping the battery in a cool, dry environment
  

For more information on proper battery handling and safety, please visit:

https://antsonamelon.com/pages/battery-safety