How do I return or exchange an order?
- Contact us at support@antsonamelon.com.
- Return and exchange requests can take up to 1 week to process.
What items are returnable?
Returns must be received within 14 days from the date of the receipt of your order to be eligible for a full refund (not including initial shipping). After 14 days, they are only eligible for store credit. Exchanges must be received within 30 days from receipt to be eligible for a full exchange.
- Items must be in original condition.
- In the original packaging.
- Fiber optic items must be clean and free of hair, dirt, or scent.
Are there any charges for returns?
- We will cover the shipping cost for any domestic return if returned within 14 days of the receipt of the order.
- After 14 days: The customer is responsible for the return shipping charges (unless the item is defective or incorrect).
- Original shipping charges are only refundable if the item is defective or incorrect.
- You may be responsible for restocking fees if the item is not returned in its original condition.
How soon will I get my refund or exchange?
- After we receive and inspect your return, we'll email you to confirm its arrival. You'll also be informed of the refund approval or rejection.
- Once approved, your refund will be processed, and a credit will be automatically applied to your original payment method within 10 working days.
What if my package is lost?
- You must notify us within 30 days of shipment notification that your package has been lost or misdirected. Any issues beyond 30 days are eligible for store credit only.
Return Address
Ants on a Melon, Inc.
790 30th St, Ste D3
Springfield, OR 97478
