We offer a simple 30-day return policy for all customers. Your item just needs to reach us within 30 days of delivery.
US Customers
- We provide a free return label for all US returns.
- Once your label is issued, please ship the item back within 14 days.
International Customers
- Returns are accepted on the same 30-day basis, but you are responsible for return postage.
Returns must come back unused and undamaged, in the original packaging with all accessories. Try it out and make sure it is what you wanted — what we cannot take back is gear that has been flowed with, dropped, scuffed or modified, because we cannot sell it to the next person.
The one exception on eligibility is a custom order — anything made to your own specification, such as a saber cut to a length we do not stock — because those are built for one person and cannot be resold.
If something breaks in use, that is a warranty claim rather than a return, and there is no 30-day limit on it. Email us and we will repair or replace it.
We will ask what went wrong. Not to talk you out of it, but because we can often fix the problem faster than a return can.
EU and EEA customers also keep their statutory 14-day right of withdrawal, and may use whichever window gives them more time.
Full terms: Return Policy.