All updates will be made via email every 3-4 weeks. There will be no “exclusive” updates made in the meantime.
Please contact us and include your specific order change request(s).
The old flashlight model had different threading than the RGB Critter, so the accessories are not compatible.
We no longer offer custom options for either product. You can always cut the fibers with any household pair of scissors. The fibers will have the same effect where cut.
We can create a Sol Saber any length up to 48 inches. If there isn’t a Sol Saber length option available on the product page, please contact us and provide the specific products you intend to order along with your custom Sol Saber length request.
Simply add the length of your Sol Sabers and the length of the RGB Critter (5.5 inches). There is no added length from the Critter Connector or the Sol Saber End Caps.
All products listed as “pre-order” will ship in May 2021. We will contact you via email 2 weeks before your order ships.
You will receive tracking information once your order ships. Please allow up to 24 hours for your tracking information to update.
In order to receive your order by the next business day, you must place your order before 11 AM PST and select the Express Shipping option at checkout.
We only provide tracking and guaranteed shipping for these carrier options: DHL, UPS, and USPS Express. USPS Priority and First Class do not offer reliable tracking and we do not guarantee delivery for orders that select these carrier options. Please see more on our International Shipping Information Page.
No. We are required to list the exact price of your order on all international documents. Additionally, you are responsible for any VAT, tariff, duty, taxes, etc. required by your country for importing consumer goods. Ants on a Melon cannot predict your country’s customs charges or fees.
We only ship to the following regions and countries, without exception: United States, Canada, European Union, Australia, New Zealand.
Please see the delivery time estimates listed on the checkout page. All delivery times are approximate and do not include the amount of time required to clear customs. It is not uncommon for packages to be delayed multiple weeks within customs. If your package is delayed, we ask that you remain patient- There is nothing we can do to expedite this process.
(Domestic) We accept returns for full refunds if the return is received within 30 days of receipt of your original order.
(International) We accept returns for full refunds if the return is received within 30 days of initial shipment of your order.
We do not offer refunds for products that show any sign of use or wear, this includes any product returned within the 30 day return window listed on our Return Policy. Any fiber optic cable products that are returned with dirt, hair, or scent present will be returned to the customer.
Please fill out the online form on this page. If your return is approved, we will email you instructions for your return.
Yes, customers are responsible for all shipping costs related to returns.
No, we cannot offer store credit for used products.
We offer a Limited Lifetime Warranty on the RGB Critter Flashlight. You can view our Warranty Policy here.
The RGB Critter is rated IP54 which means it is dust and water resistant. In other words, the RGB Critter is not waterproof, and it should not be submerged in water at any point. Water damage to the product will void the warranty.
Yes, the RGB Critter was designed to withstand shocks and vibrations related to sparring with your Sol Saber Accessories.
No, the RGB Critter was not designed to be used in this way. The RGB Critter should be held at all times. If the product is used as a Rope Dart, it may break. Use of the product in this manner will void all warranties.
The RGB Critter was designed to be used with the specific 18650 battery included with each flashlight purchase. Use of any other brand or style of battery will void the warranty.
Disassembling or modifying the RGB Critter in any form will void all warranties.
