FAQ

Q: Do you have any current promotional offers?

If you sign up for our email list on the bottom of our website, you will receive an email with a 5% off coupon code.

Q: How bright is the RGB Critter?

The RGB Critter has a max lumen output of 170 lumens, making it the brightest RGB LED flashlight available!

Q: Do I need an adaptor to connect your accessories to the RGB Critter?

All of our accessories are threaded and connect directly into the front of the RGB Critter. There is no need for any additional adaptors.

Q: Is the RGB Critter compatible with LPB tools?

We offer a product called the DIY Connector that will allow you to connect your RGB Critter to some other light painting tools, but it is not compatible with LPB tools. In the near future we will be releasing a number of new adaptors that will allow you to connect pretty much any tool to the RGB Critter.

Q: How do I determine the exact total length of the RGB Critter LED Staff?

Simply add the length of your Sol Sabers and the length of each RGB Critter (5.5 inches). There is no added length from the Critter Connector or the Sol Saber End Caps.

Q: How long will it take my order to ship?

All Domestic and UPS Express orders ship within 1 business day. International First Class orders ship every Friday. We will send tracking information once your order is being processed.

Q: Can I buy your product in Europe or UK?

We currently only offer our products directly through our website.

Q: If I select the Express (overnight) shipping option will I receive my package tomorrow?

In order to receive your order by the next business day, you must place your order before 11 AM PST and select the Express Shipping option at checkout.

Do you have any current promotional offers?

Where can I find the RGB Critter User Manual?

How bright is the RGB Critter?

Do I need an adaptor to connect your accessories to the RGB Critter?

Is the RGB Critter compatible with LPB tools?

How do I determine the exact total length of the RGB Critter LED Staff?

How long will it take my order to ship?

Can I buy your product in Europe or UK?

If I select the Express (overnight) shipping option will I receive my package tomorrow?

(International) Will I be able to track my package?

We only provide tracking and guaranteed shipping for these carrier options: DHL, UPS, and USPS Express. USPS Priority and First Class do not offer reliable tracking and we do not guarantee delivery for orders that select these carrier options. Please see more on our International Shipping Information Page.

(International) Can you lower the listed price of the order on the international documents?

Unfortunately, we are unable to lower the listed value of any international package

We are required by law to list the exact price of your order on all international documents. Additionally, you are responsible for any VAT, tariff, duty, taxes, etc. required by your country for importing consumer goods.

Ants on a Melon cannot predict your country’s customs charges or fees.

(International) How long will it take for my package to be delivered?

Please see the delivery time estimates listed on the checkout page. All delivery times are approximate and do not include the amount of time required to clear customs. It is not uncommon for packages to be delayed multiple weeks within customs. If your package is delayed, we ask that you remain patient- There is nothing we can do to expedite this process.

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BUYING

SHIPPING

RETURNS

WARRANTY

Do you have any current promotional offers?

Where can I find the RGB Critter User Manual?

How bright is the RGB Critter?

Do I need an adaptor to connect your accessories to the RGB Critter?

Is the RGB Critter compatible with LPB tools?

How do I determine the exact total length of the RGB Critter LED Staff?

How long will it take my order to ship?

Can I buy your product in Europe or UK?

If I select the Express (overnight) shipping option will I receive my package tomorrow?

(International) Will I be able to track my package?

(International) Can you lower the listed price of the order on the international documents?

(International) How long will it take for my package to be delivered?

What is your return policy?

The product has been lightly used. Can I still return it for a full refund?

What is the return process?

Will I be responsible for shipping costs associated with my return?

I have an old or used product that I purchased from your company. Can I return it for store credit?

What is your Warranty Policy?

Can I spar or battle with my RGB Critter Flashlight and Sol Saber Accessory?

Can I use the RGB Critter and Jupiter Rope Accessory like a Rope Dart (holding fibers and swinging RGB Critter around the body)?

Can I use a different 18650 battery with my RGB Critter Flashlight?

Can I disassemble and modify the RGB Critter?

HOW CAN WE HELP?

Packages

Accessories

Light Painting Tools

Support

Cart

BUYING

SHIPPING

RETURNS

WARRANTY

Do you have any current promotional offers? Do you have any current promotional offers?

Where can I find the RGB Critter User Manual? Where can I find the RGB Critter User Manual?

How bright is the RGB Critter? How bright is the RGB Critter?

Do I need an adaptor to connect your accessories to the RGB Critter? Do I need an adaptor to connect your accessories to the RGB Critter?

Is the RGB Critter compatible with LPB tools? Is the RGB Critter compatible with LPB tools?

How do I determine the exact total length of the RGB Critter LED Staff? How do I determine the exact total length of the RGB Critter LED Staff?

How long will it take my order to ship? How long will it take my order to ship?

Can I buy your product in Europe or UK? Can I buy your product in Europe or UK?

If I select the Express (overnight) shipping option will I receive my package tomorrow? If I select the Express (overnight) shipping option will I receive my package tomorrow?

(International) Will I be able to track my package? (International) Will I be able to track my package?

(International) Can you lower the listed price of the order on the international documents? (International) Can you lower the listed price of the order on the international documents?

(International) How long will it take for my package to be delivered? (International) How long will it take for my package to be delivered?

What is your return policy? What is your return policy?

The product has been lightly used. Can I still return it for a full refund? The product has been lightly used. Can I still return it for a full refund?

What is the return process? What is the return process?

Will I be responsible for shipping costs associated with my return? Will I be responsible for shipping costs associated with my return?

I have an old or used product that I purchased from your company. Can I return it for store credit? I have an old or used product that I purchased from your company. Can I return it for store credit?

What is your Warranty Policy? What is your Warranty Policy?

Can I spar or battle with my RGB Critter Flashlight and Sol Saber Accessory? Can I spar or battle with my RGB Critter Flashlight and Sol Saber Accessory?

Can I use the RGB Critter and Jupiter Rope Accessory like a Rope Dart (holding fibers and swinging RGB Critter around the body)? Can I use the RGB Critter and Jupiter Rope Accessory like a Rope Dart (holding fibers and swinging RGB Critter around the body)?

Can I use a different 18650 battery with my RGB Critter Flashlight? Can I use a different 18650 battery with my RGB Critter Flashlight?

Can I disassemble and modify the RGB Critter? Can I disassemble and modify the RGB Critter?

HOW CAN WE HELP?

Packages

Accessories

Light Painting Tools

Support

Sign up for our newsletter

Do you have any current promotional offers?

Where can I find the RGB Critter User Manual?

How bright is the RGB Critter?

Do I need an adaptor to connect your accessories to the RGB Critter?

Is the RGB Critter compatible with LPB tools?

How do I determine the exact total length of the RGB Critter LED Staff?

How long will it take my order to ship?

Can I buy your product in Europe or UK?

If I select the Express (overnight) shipping option will I receive my package tomorrow?

(International) Will I be able to track my package?

(International) Can you lower the listed price of the order on the international documents?

(International) How long will it take for my package to be delivered?

What is your return policy?

The product has been lightly used. Can I still return it for a full refund?

What is the return process?

Will I be responsible for shipping costs associated with my return?

I have an old or used product that I purchased from your company. Can I return it for store credit?

What is your Warranty Policy?

Can I spar or battle with my RGB Critter Flashlight and Sol Saber Accessory?

Can I use the RGB Critter and Jupiter Rope Accessory like a Rope Dart (holding fibers and swinging RGB Critter around the body)?

Can I use a different 18650 battery with my RGB Critter Flashlight?

Can I disassemble and modify the RGB Critter?