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FAQ

  • BUYING

  • SHIPPING

  • RETURNS

  • WARRANTY

Where can I find the RGB Critter User Manual?

How bright is the RGB Critter?

Do I need an adapter to connect your accessories to the RGB Critter?

Is the RGB Critter compatible with LPB tools?

How long will it take my order to ship?

Can I buy your product in Europe or UK?

If I select the Express (overnight) shipping option will I receive my package tomorrow?

(International) What are my options for shipping?

Do you offer free returns?

Are international returns free?

How do I start a return?

How long does it take to get my refund?

Do you offer extended holiday returns?

What if I received the wrong item or something is missing?

What does the Ants on a Melon warranty cover?

What is covered for the RGB Critter BT?

What is covered for accessories like BitWhips, connectors, and Sabers?

Are your products covered if I drop them while flowing?

What is not covered under the warranty?

How do I start a warranty claim?

Who pays for shipping during a warranty claim?

How long do repairs or replacements take?

What if I am not sure whether my issue is covered?

HOW CAN WE HELP?

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International Shipping Restriction

This lithium-ion battery cannot be shipped internationally and cannot be added to your cart.

You can purchase the required battery locally with these specifications:

  • 18650
  • Lithium-ion
  • 3.6V nominal
  • Unprotected
  • Flat top
  • 18.3mm diameter × 65.0mm length

Do not purchase protected, button top, 3.2V, or 1.5V cells.

Ants on a Melon is not responsible for batteries purchased from third-party sellers. Please verify specifications and use only high-quality lithium-ion cells from reputable brands.

LIFETIME WARRANTY PROTECTION
One-and-done protection for life.
Covers your entire order against defects in materials and workmanship for as long as you own it.
COVERS ALL ITEMS IN YOUR CART
Every eligible item in your order is protected.
No need to add it separately.
LIFETIME COVERAGE
If it breaks due to a defect, we’ll repair or replace it. For as long as you own it.
NO HASSLE CLAIMS
Simple, fast claims process. We’re here to help whenever you need it.
EXCLUSIONS APPLY
Protection does not cover batteries, loss, theft, misuse, abuse, or normal wear and tear.
International duties & VAT
A quick heads-up for orders shipping outside the US.
Set by your destination
Import duties and VAT are charged by your country's customs, not by Ants on a Melon.
Paid on delivery
Your carrier collects any charges when they deliver. Amounts vary by country.
Still fully guaranteed
Every international order is guaranteed to arrive. Need help? Email support@antsonamelon.com