If your RGB Critter BT is not charging, please work through the steps below. In most cases, the issue is related to the battery door, battery orientation, or the power source being used.
Important
Only use the USB charging cable that was supplied with your order. Using other charging cables may prevent charging or cause damage to your RGB Critter BT.
Step-by-Step Troubleshooting
1. Check that the Battery Door is fully latched
The Battery Door must be completely closed and latched for the battery to charge. Even if it looks closed, charging will not occur unless it is fully secured.
2. Confirm battery orientation
Make sure the battery is inserted correctly.
The positive (+) side of the battery should be facing the front of the flashlight.
3. Try a different power source
Plug the supplied USB charging cable into a different power source, such as:
- A different wall adapter
- A computer USB port
- A power bank
Always continue using the original charging cable.
USB Wall Adapter Compatibility Note
Some USB wall adapters use USB PD (Power Delivery) protocols. These adapters may not recognize the RGB Critter BT and can prevent charging.
If this happens, the buttons on your RGB Critter BT may blink red when plugged in.
If you see this behavior, switch to a different wall adapter or power source.
If Charging Still Does Not Work
4. Test while plugged in
Plug the RGB Critter BT into a power source and check whether it powers on.
- If it does not turn on
Please try a different power source again.
If the issue persists, email us a short video showing the behavior at
support@antsonamelon.com
- If it turns on only when plugged in
The Battery Door may be damaged. Please refer to the FAQ titled
“RGB Critter BT will only turn on when plugged into a power source.”